IBM Lotus Notes Domino and Microsoft CRM (customer relationship management) can now work together. The Microsoft CRM Lotus Notes Domino connector from Sacumen Technologies provides seamless communication with MSCRM via Domino. Customers propose future directions of connectors. Given the hands-on consulting experience of customizing, updating, and integrating MSCRM and Lotus Notes, this short article describes the six-month development plan.
v Message server
The previous idea was to use the MS CRM SDK standard to create plugging for all other mail servers (Communicate Pro, Send mail, Postfix, Exam, Oracle Collaboration Suite, and GroupWise). A market survey conducted in early 2005 showed that Domino products accounted for 90% of demand, with the rest of the market response coming from Novell GroupWise. However, GroupWise customers decided to switch to Microsoft Exchange after they completed the connector development phase. At this point, if the customer is willing to pay for plug-in development (around $ 4,000), he decides to use IBM Lotus Notes Domino to support other email platforms.
v Bidirectional synchronization of MSCRM and Lotus events
This is out of the question and will be done. Lotus Notes serves large enterprises, Lotus invests in user licenses, synchronization is mandatory
v Or an INI file
Here you can choose if you want to save outbound Lotus emails sent via MSCRM.
v Support Agreement
We understand that our connectors operate in an MS CRM environment with over 30 users. That is, medium or large enterprise. If your MS CRM system is critical and you want to protect your Lotus investment, we recommend that you purchase a Lotus Notes Domino support agreement.
v Annual maintenance schedule
If you purchased Microsoft Great Plains, Oracle business Suite, PeopleSoft, or other ERP applications, you will need to pay a certain annual fee from the software vendor to receive new versions and regular support. We try to be more generous to our customers, but due to the high demand, we need to implement a service improvement plan for our existing customers.
Andrew is a Great Plains Specialist at Sacumen Technologies (https://sacumen.com/). Microsoft Great Plains is a Microsoft CRM partner serving customers in Navision, California, Minnesota, Illinois, Washington, Florida, Arizona, and New York. New Jersey, Virginia, Georgia, Louisiana, Texas, Canada, Great Britain, Australia, Brazil, Germany, Russia. Aruba Spectrum serves corporate clients in the areas of Aerospace & Defense, Oil & Gas, Chemicals, Manufacturing, Transportation & Logistics, Pharmaceuticals, Food Processing, Collocation, Health & Medicine, Beverage, Agriculture, Nonprofit, Distribution and Supply Management. Financial services, furniture, textiles, clothing, conglomerates, wholesale, and retail.